Business English Upper Intermediate

Business English Upper Intermediate

24 lessons

3 academic hours each

Lessons 1-2 – Communication

Reading – A quiet word (Financial Times)

Listening – An Interview with an expert on communication

Grammar – Good communicator’s idioms

Skills – Dealing with communication breakdown

Case study – The price of success

Lessons 3-4 – International Marketing

Reading – Italian atmosphere (Financial Times)

Listening – An interview with a professor of international marketing

Grammar – Noun phrases

Skills – Brainstorming

Case study – Creating a global brand

Lessons 5-6 – Building relationships

Reading – East meeting west (Business week)

Listening – An interview with the Head Global Corporate Responsibility

Grammar – Multiword verbs

Skills – Networking

Case study – improving customer loyalty

Lessons 7-8 - Success

Reading – Carlos Slim (The Telegraph)

Listening – An interview with the MD of a technology development company

Grammar – Prefixes / tenses

Skills – Negotiating

Case study – Sponsorship deal

Lessons 9-10 - Satisfaction

Reading – Marriott Hotels (The Sunday Times)

Listening – HR of a major company

Grammar – Passives

Skills – Cold-calling

Case study – Just good friends?

Lessons 11-12 – Risk

Reading – Internationalism (Sunday Times)

Listening – Risk Management

Skills – Adverbs of degree

Case study – Evaluate the risks

Lessons 13-14 – Management Styles

Reading – Anna Wintour (Finance Week)

Listening – Author of a management book

Skills – Presentations

Case study – Choose new project manager

Lessons 15-16 – Team Building

Reading – Team Building (Financial Times)

Listening – Team building company

Grammar – Financial terms

Skills – Negotiating

Case study – Negotiate finance

Lessons 17-18 – Raising Finance

Reading – No more easy money (Financial Times

Listening – Private equity firm

Grammar – Dependent prepositions

Skills – Negotiating

Case study – Negotiate a deal

Lessons 19-20 – Customer Service

Reading – Change the world

Listening – Top restaurant

Grammar – Gerunds

Skills – Active listening

Case study – Deal with complaints

Lessons 21-22 – Crisis Management

Reading – Taking care of a brand

Listening – Ethics professor

Grammar – Conditionals

Skills – Difficult questions

Case study – Plan a press conference

Lessons 23-24 – Mergers and acquisitions

Reading – Green targets (Financial Times)

Listening – Research center

Grammar – Predictions

Skills – Presenting

Case study – Acquisitions